SignGuy AI is operated by SignTists Lab, a sole proprietorship owned by Donnell Nicole Black.
1. Who We Are
Product/Platform: SignGuy AI Business/Trade Name: SignTists Lab Business Owner: Donnell Nicole Black Business Structure: Sole proprietorship
2. Data We Collect
Account and profile information (name, email, business details, optional phone).
Tenant business data entered into the platform (customers, quotes, orders, invoices, production and workflow records).
Customer contact information stored by tenant shops (such as names, emails, phone numbers, and addresses).
Webstore and portal data, when those modules are used.
System logs and product analytics needed for platform operation, reliability, and security.
3. Email Communications
We may send transactional email messages for account access, security, billing, support, operational updates, and requested service notifications.
4. SMS/MMS Communications
Where users opt in, SignGuy AI may send account, billing, support, onboarding, and service-notification texts.
Mobile information, including phone numbers and SMS consent, is not shared with third parties or affiliates for marketing or promotional purposes. Information may be used only to provide requested services, customer support, transactional notifications, and communications related to the customer’s relationship with the applicable business.
5. Consent Records
Where SMS consent is collected for SignGuy AI platform messaging, we retain records including consent timestamp, phone number, source, and disclosure version.
6. Cookies and Analytics
We use essential browser/session storage and operational analytics to run and improve the service. We do not state that mobile data is sold or shared for promotional marketing.
7. Data Security
We use reasonable technical and organizational safeguards such as encrypted transport, access controls, tenant isolation controls, and monitored infrastructure practices.
8. Data Sharing
We may use service providers to process data on our behalf for hosting, messaging delivery, and billing infrastructure. We do not share mobile numbers and SMS consent for third-party marketing or promotional use.
9. Data Changes and Deletion Requests
Users may request corrections, updates, or deletion where applicable by contacting us. We will review and respond according to applicable law and service constraints.